Shipping Policy

At Traz Medical, we are committed to providing a reliable and convenient shopping experience through safe and efficient shipping services within Saudi Arabia and internationally.

1. Order Processing

• Orders are processed and prepared within 1–2 business days after order confirmation.
• Orders placed during weekends or public holidays will be processed on the next business day.
• Estimated delivery times begin once the order has been handed over to the shipping carrier.

2. Shipping Methods and Delivery Times

We offer various shipping options to meet our customers' needs. Delivery times vary depending on the destination and the shipping method selected at checkout.

• Standard Shipping: Estimated delivery within 5–7 business days.
• Express Shipping: Estimated delivery within 2–3 business days.
• International Shipping: Estimated delivery within 7–14 business days, depending on the destination country and customs procedures.

All delivery times are estimates and may vary due to transportation conditions, customs clearance, public holidays, or other circumstances beyond our control, without affecting customers' rights under applicable laws.

3. Shipping Fees

• Shipping fees are calculated automatically at checkout based on the delivery destination, order weight, and selected shipping service.
• Free shipping promotions may be available for eligible orders, subject to the terms and conditions displayed on our website.
• Final shipping charges will be displayed before completing payment.

4. International Shipping

Traz Medical offers international shipping to countries and regions available during checkout.

• Customs Duties and Taxes: International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the customer's responsibility unless otherwise specified at checkout.
• Customs Clearance: International shipments may experience delays due to customs inspections or clearance procedures.
• Import Restrictions: Certain medical products may be subject to local import regulations. Shipping availability may vary depending on the destination country's requirements.

5. Order Tracking

Once your order has been shipped, you will receive shipping details and a tracking number through available communication channels, such as email or SMS.

You can track your shipment directly through the shipping carrier's website using the provided tracking number.

6. Lost or Damaged Shipments

We take great care in packaging and shipping our products to ensure they arrive safely.

Lost Shipments:

If your order has not arrived within the expected delivery period, please contact our customer support team at [email protected] with your order number.

Our team will investigate the issue with the shipping carrier and take appropriate action to resolve it.

Damaged Shipments:

If your order arrives damaged, we kindly request that you contact us within 48 hours of delivery, providing clear photographs of the damaged product and its packaging.

This reporting period does not limit or affect your statutory consumer rights regarding defective or non-compliant products.

7. Shipping Restrictions

Certain products may be subject to shipping or import restrictions in specific countries or regions due to local regulations or carrier requirements.

If we are unable to ship a product to your selected destination, our customer support team will contact you to explain the available options.

8. Contact Us

For shipping inquiries, order tracking assistance, or delivery-related concerns, please contact us at:

Email: [email protected]

Thank you for choosing Traz Medical.

We are dedicated to providing a seamless shopping experience and reliable delivery services to our valued customers.